Frequently Asked Questions
Everything you need to know about shopping with ShopNZ
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our returns portal to initiate a request.
Which payment methods do you accept?
ShopNZ accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by destination and typically range from 7 to 14 business days.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer support team within 1 hour of placing your order.