Returns & Exchanges
At ShopNZ, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to ensuring a smooth and transparent process.
Initiate Your Request
Log into your ShopNZ account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or authorization form.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or local post office.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing